Radiotherapy
My father and I spent about 6 weeks in Istanbul for radiotherapy for him in the oncology department.
The experience was quite interesting. The employee who was in contact with our family, Mohammed, was excellent. He was very helpful with accommodation, and especially with obtaining our visa, since Voya Visa in Nigeria spent a whole month after our visas were approved without contacting us. He was able to reach a Turkish employee there who was helpful. I am grateful for this. The transfer from the airport to the accommodation was good, and the same goes for the transfers to and from the hospital. The drivers were different, most of them very friendly; unfortunately I don’t know their names, but I appreciate them. However, there were 2 in particular who were rude on several occasions, one of which hurt deeply. He refused to let my father sit in the front (it’s free seating, and sitting in the back makes my father nauseous, to the point of vomiting, which happened several times) — this angered me deeply, and I reported it, hoping something will be done about it for future patients.
Apart from this, the head doctor, Dr. Fayda, was professional and open to all questions. He could have been a little warmer.
However, his secretary is rude. Not responsive, only to interpreters, and not because of a language barrier.
There were other secretaries in other departments who shared the same strange attitude. This should be checked by the hospital. This is an international hospital, so there will be international patients. It doubles the work — to do the job and make people feel a little more at ease. Please pay attention, as this can greatly affect recommendations and ratings.
The hospital itself is clean, looks good, has a food point, many water points, medicine delivery from the pharmacy to the hospital and an ATM at the back.
The negative part is done. 🙂
I would like to use this platform to thank the two ladies who received my father for his sessions. He felt very loved and cared for. We thank you.
I would like to thank Mohammed once again for his help and for introducing me to Arrayan and Aynel, who showed me a bit of Istanbul in their free time. I appreciate you.
I would like to thank and appreciate Ugur, who left Liv hospital but took wonderful care of my father and made him feel at ease (he was the first person we met).
I would like to thank Alex, who made sure everything went smoothly: transfers, getting medicines, payments, sessions.
And last but definitely not least — I am grateful to Salih. He is a hardworking and warm interpreter who went above and beyond for us to make everything easy. His communication was very clear and detailed. He explained the steps in detail and made sure our needs were met. We are very grateful.
This is a good hospital with hardworking staff trying to make everything easier for patients. I would recommend it. And if you are going to come here, I wish you and your loved ones a full recovery. <3