I want to express my sincere gratitude to the maxillofacial surgery team at the Quirónsalud Madrid University Hospital (Pozuelo) for their attention and care in recent days.
Especially to Dr. Julio Acero, the head of the department, Dr. Fernando Najera, Dr. Ana Belen Guerra and the entire team for their professionalism, humanity and high level of patient care.
Thank you to Quirón hospital for the excellent work and care for patients. Your professionalism and attention make difficult moments much easier. Always grateful.
We were treated for a pediatric orthopedic problem that involved surgery. Dr. Merino is very attentive and professional, explaining everything clearly.
The surgical team and the inpatient department are also of the highest level.
I want to express my sincere gratitude to Quirón Pozuelo hospital and especially to the gastroenterology team. From the very beginning they showed exceptional professionalism, attentiveness and a human attitude.
My husband was hospitalized from December 27 for a serious illness, and we are immensely grateful for the help provided. I would especially like to mention Dr. David Fernandez, who operated on him, Dr. Peinado and Dr. Yuzgad, who showed high professionalism in a critical situation. Also Dr. Merello, whose kindness and sense of humor helped in difficult moments.
A special huge thank you to all the nursing staff, especially the teams of the two departments who cared for my husband around the clock.
Thank you for your humanity, professionalism and support during a difficult period.
The surgery was very successful. From the admissions department to the nurses and the conditions of stay — everything was at a high level.
We were assisted by Veronica Lopez from the international patients department. Thanks to her, my husband was able to quickly receive medications for chemotherapy. A very warm and caring person who truly helped us with all the formalities.
I have NO complaints whatsoever. The service is exceptional: medical staff, nurses, administrators, X-ray, laboratory — everything is at the highest level. The patient feels in a safe and warm atmosphere. Great gratitude to all the staff of Quirón Pozuelo hospital.
After a failed surgery for a hiatal hernia and an emergency reoperation, I spent 33 days in intensive care in a serious condition. I want to express my huge gratitude to all the ICU staff — from the cleaners to the doctors.
Their humanity, empathy and professionalism helped me survive. To me they were ‘angels’ I will never forget.
The clinic is excellent in terms of equipment and service. My son has been monitored by neurology since birth, and there are no complaints about the doctors.
But it has become difficult to make an appointment: especially in dermatology and gynecology. Sometimes it is impossible to get a follow-up appointment, prescriptions expire, and one has to turn to other hospitals. Every year the situation with accessibility gets worse.
I underwent surgical intervention, and overall the process was very good: surgery, intensive care, nurses, food, administration.
The only thing that should be improved is informing the patient before the operation.
After the lens implantation surgery I feel severe burning in my eyes, watering and glare that prevent me from seeing clearly. Despite good results on the devices, in everyday life I see poorly, especially up close and at night.
At follow-up examinations they say that ‘everything is perfect’, but my real sensations are a deterioration of vision. I did not receive clear explanations or a solution to the problem. Very disappointed with the result of the surgery.
My mother was in the internal medicine department. I want to note the high level of professionalism and human attitude of the staff — from the doctor to the orderlies and the physiotherapist.
We are very grateful for the care during a difficult time.
The childbirth experience was excellent. From the moment of admission the staff was very friendly and attentive. The dilation process went calmly under the constant supervision of doctors.
The birth went quickly and without pain. The baby and I received excellent care. During my stay at the clinic the attitude was very human and supportive.
I want to express my sincere gratitude to Dr. David Abejon for the procedure performed on November 21 at 3:00 PM. Despite my anxiety, his calmness and attentive attitude helped me feel confident.
Thanks to his professionalism, the procedure went more easily than I expected. Huge gratitude for the care and human attitude.
No complaints about the doctors, but the organizational system is very weak. Almost always you have to wait for the appointment with a delay of an hour or more.
After the vision correction surgery I did not get the promised result. I have to continue wearing glasses and lenses. I was not warned about possible complications.
Many follow-up visits passed, but the problem remained. Very disappointed with the result.
The infrastructure is good, the equipment is modern, but the attitude towards patients is often formal and impersonal. Especially in sensitive departments such as oncology, there is a lack of an individual approach.
An experience with both positive and negative moments during my father’s hospitalization.
The positive: the intestine was successfully operated on using a minimally invasive method; beforehand the doctors jointly reviewed the test results and did not rush the decision. The nurses and doctors were friendly.
The negative: noisy rooms and doors; after the surgery a full dinner was brought by mistake when only liquids were allowed, and medications that had already been discontinued were administered twice.
The gallbladder was also removed without warning, which seemed excessive to us, although in conventional medicine this is a common procedure.
A family member was treated at this hospital, and we can only say good things about the doctors and nurses during the stay on site. For the first time I felt that doctors of different departments really communicate with each other. The only downside is that it is very difficult to resolve anything by phone, which is very annoying.
A very good experience related to taking a COVID test for returning to the UK. The whole process was clearly organized, information came by email, and the visit itself went smoothly. The staff was very friendly. Thank you.
I had to face breast cancer, and I was discouraged, knowing the methods and success of treatment in Ukraine. But a friend of mine said that they help people with a similar diagnosis abroad. I myself am not very good at searching on the Internet, so I asked my daughter to do it, who, after talking to several foreign clinics, chose Kiron Madrid. I don’t need a visa, we quickly bought tickets and I went to the clinic. In Madrid itself, I was met by the local coordinator, and at the clinic I was given an interpreter who was present during the communication with the doctors. The first few days were spent on an examination that confirmed the diagnosis, after which I was prescribed an operation to remove the tumor. I was scared, but the staff helped me keep my spirits up. The operation itself went well, fortunately no metastases were found and I did not need additional treatment. Now I’m home and feeling great. I will go for a second check-up with a local doctor soon. We thank the doctors of the Madrid clinic for helping me cope with such a terrible diagnosis. I hope the problem doesn’t come back again!
From a professional standpoint everything is fine, but the attitude toward the patient in the pediatric urology department is extremely unsatisfactory.
Because of the quarantine situation and the snowfall in Madrid, I discovered after the consultation that I had not been given a prescription for the medication. After several days of unsuccessful calls, I was told I had to come to the hospital in person on Wednesday evening.
They refused to send the prescription by email or any other means. After a repeat visit (I live on the other side of Madrid), I was again told to make an appointment.
Very disappointed with this attitude, especially considering that the mistake was not on my side.
There are both positive and very negative impressions. The main problems are related to staff shortages, which lead to long waits and periods when patients receive no attention.
The second problem is the overload of the “star” doctors, who see too many patients, resulting in lower quality consultations and possible errors.
They provided qualified help to my grandfather, he was diagnosed with colon cancer and was treated and now everything is fine. Great clinic!
If you are a foreign patient without insurance, I would not recommend this place. For a blood test and a scan they can charge about 500 euros. At the same time, the doctors and staff were friendly and professional.
In my youth, I got a severe skin burn. When 30 years later I felt sick and went for a diagnosis – I was told that it was stage 3 skin cancer, right there. I immediately decided to sign up for treatment in Spain. And my choice was right. I was treated and given a good prognosis. I was recently re-diagnosed after treatment – everything is fine.
The best clinic I’ve ever been to! And I had to visit many such establishments. Had DBS here to cure a tremor that has plagued me for half my life. The operation is complicated, you can’t trust anyone. And Kiron Madrid proved a long time ago that only the best doctors work here!
