Experts Medical’s Privacy Policy
About the processing and transfer of personal data, protection of confidential medical and private information
The purpose of this document is to familiarize clients with the new Privacy Policy of Experts Medical, a Ukrainian service company registered as the sole proprietorship “Chabdaeva Mariia Mykolayevna” with registration number 3287504303.
In the international company Experts Medical (hereinafter referred to as the Company) organizing treatment and plastic surgery abroad, we care about the confidentiality and privacy of patients. We ensure the security of the personal data and medical information of our clients. Specifically for this purpose, the Regulation on the Policy for the Processing and Transfer of Personal Data, Protection of Confidential Medical and Private Information (hereinafter referred to as the Policy) was developed and approved.
Our Policy strictly complies with the current legislation of Ukraine, the EU (RGPD), the USA, Great Britain, and other countries with which we cooperate.
Collection, transfer, and use of data
Personal data is any information related to an identifiable natural person (“data subject”). For example: name, physical address, email, order details, and vehicle details.
When you visit our website (https://experts-medical.com) and you want to learn about any services or how to do business with us, you may be required to share personal data with us. This information can be any, depending on the extent or type of service required. The privacy notice applies regardless of the domains, platforms, and devices (computers, smartphones, and others) used.
The collection of the client's personal data, confidential information, and any types of documents required by the Company to organize medical care abroad can be carried out in any way, including by phone, in person, in email correspondence, in messengers, social networks, and special forms on the Company's website.
In order to improve the quality of service and telephone conversations can be recorded and used exclusively within the Company without transfer to third parties.
When contacting us regarding the organization of medical care abroad, we collect and process:
- Personal data of the patient (full name, contact information, date of birth and other information);
- Medical information (diagnoses, extracts, MRI, CT, ultrasound results, X-rays, photos and videos, diagnostic models, laboratory tests, casts, and other data on the state of health);
- Other documents (financial and others) that will be necessary for the provision of services by the Company, its medical partners, or other trusted third parties (for example, for booking apartments);
- Administrative documents, information about your past or current visas, copies of passports, birth and/or marriage certificates, identification codes, parental permission to take a child abroad.
We inform you about the processing of your personal data and the powers to which you are entitled under the European General Data Protection Regulation (RGPD). In the privacy notice, we use various other terms defined by the RGPD. These include processing, restriction of processing, profiling, pseudonymization, controller, processor, recipient, third party, consent, supervisory authority, and international organization. You can find the relevant definitions of these terms in Article 4 of the RGPD.
Who is responsible for data processing and who can I contact?
The person responsible for the processing of personal data is Mariia Chabdaeva, PE, owner of the Experts Medical trademark.
Ukraine, Kharkiv, avenue Gagarina 176/5, 61124
You can contact our data protection officer Mariia Chabdaeva by phone: +380500658570 or by email doctor@exp-medical.com.
Postal address: Ukraine, Vinnytsia, K. Vasilenko 6, 21037.
TECHNICAL INFORMATION
We use cookies on our website. Cookies are small text files, usually consisting of letters and numbers, that are stored on the user's computer when visiting certain pages on the Internet. They ensure the basic functions of our website. Without them, the website cannot be displayed correctly, or individual sections of it may not work correctly.
When you visit the website, your browser may accept a request to collect cookies. You have the right to accept or decline the collection of your data by cookies on the expert-medical.com website.
The following data is collected using cookies: your technical data, such as geographic location, IP address, Internet service provider, type of operating system, browser, date and time of visiting this site; the number of times you visit us, referral addresses or search engines you used to find us. This data may be stored in statistical files and log files on our server.
MARKETING INFORMATION
These technologies are used by advertisers to display ads that match your interests: Facebook Pixel, Google Ads, Google Analytics, Google Ads Remarketing, YouTube Video.
These technologies allow us to analyze user behavior and collect your feedback to improve performance: Hotjar, Trustpilot, Google Maps.
Data Transfer
To organize your medical care abroad, including both therapeutic and aesthetic services, we may transfer your personal data and medical information to the following third parties:
- medical institutions and doctors in the EU, Turkey, the USA, the UK, Australia, Switzerland, Canada, Asia, the Middle East, Latin America, the CIS and other regions;
- our partners - representatives of any organizations and individuals involved in organizing and providing your medical care abroad.
DATA PROTECTION
We take all necessary measures to protect your personal data and confidential information, including:
- using modern encryption technologies;
- restricting access to data to authorized employees and partners of the Company only;
- regularly monitoring, auditing, and updating our security procedures.
REGULATORY ACTS
We comply with all relevant regulations and standards, including but not limited to:
- EU Data Protection Regulation (RGPD) – General Data Protection Regulation (Regulation (EU) 2016/679);
- Law of Ukraine “On the Protection of Personal Data” – Law of Ukraine No. 2297-VI dated June 1, 2010;
- other applicable regulations in the jurisdictions from which the patient (his legal and/or authorized representative) and in the jurisdictions of medical institutions that are not located in the EU or Ukraine.
Storage of your information
Your electronic data may be stored on our computers, in the CRM system and in our chat for communication. We take maximum measures to protect these computers from intruders and information theft. Your electronic data may only be transferred to a doctor or medical institution abroad for the purpose of organizing your treatment or remote medical consultation.
WHAT WE DO NOT DO WITH YOUR DATA
The Company uses your data only for the purposes previously agreed with you. We DO NOT sell, exchange, or transfer your information to any irrelevant third parties. No advertisers will have access to your data through the Company. We do not transfer your information to another party for political, educational, research, or marketing purposes.
Your Rights
You have the right to:
- request access to your personal data and confidential medical and other information;
- specify a direct restriction regarding the mode of access to personal data, all or specific medical and other information, as well as documents that were transferred to the Company by the client (his legal and/or authorized representative);
- correct inaccurate or incomplete data, replace documents, etc;
- request the deletion of personal data if it is no longer needed for the purposes for which it was collected;
- limit the processing of personal data in certain cases (taking into account the requirements of the law);
- object to the processing of data, as well as the transfer of personal and/or confidential information to third parties, in the case of legal grounds.
To exercise your rights or if you have questions about data processing, please contact us using the contact information provided on the website. You also have the right to familiarize yourself with the full text of our Policy.
Documents for registration of consent to the processing of personal data and confidential medical and other information
Consent to the processing and transfer of personal data includes:
- General Provisions
This consent (hereinafter referred to as the Consent) is drawn up in accordance with the requirements of the current legislation of Ukraine, the EU, the USA, the UK, and other applicable jurisdictions on the protection of personal data. It is taken into account that this Consent is general, universal in nature, without reference to specific norms of the legislation of a particular country, however, the priority is the legislation of Ukraine, of which the International Company Experts Medical is a resident.
- Collection and use of data
By this document, executed in electronic form on the official website of the Company https://experts-medical.com, I agree to the collection, processing and transfer of my personal data and confidential medical and other related information to the international medical tourism company of Medical Experts for the purpose of organizing my medical care abroad, including both medical and aesthetic services.
I am aware of the Policy for the processing and transfer of personal data, protection of confidential medical and private information of the Company from its official website.
- Transfer of data to third parties
I agree to the transfer of my data to the following categories of third parties:
- medical institutions and doctors in the EU, Turkey, USA, UK, Australia, Switzerland, Canada, Asia, the Middle East, Latin America, the CIS and other regions;
- partners and representatives of the Company, individuals involved in organizing my medical care.
- Rights of the owner (subject) of personal data and confidential information
I have been informed of my rights in relation to my personal data, as well as confidential information, including the right to access, correct, delete, limit processing and object to the processing of such data.
- Duration of consent
This consent is valid for as long as it is necessary to achieve the purposes for which the data was collected, or until the consent is revoked.
- Withdrawal of consent
I know and understand that I have the right to withdraw my consent at any time by sending a written notice to the International Medical Tourism Company Experts Medical using the contact details provided on its official website or in the service agreement.
Establishment of an employment relationship
After the application procedure has been completed, in the event of a refusal to protect legitimate interests, Art. 6 para. 1 sentence 1 letter f of RGPD (protection against claims) applies, if applicable, if consent has been obtained, Art. 6 para. 1 sentence 1 letter f of RGPD.
When you contact us (via a contact form, email or third-party website) regarding your application, we process your data to check your suitability for the position (or other open positions in our companies, if applicable) and to carry out the application process. Your application data will be checked by the HR department upon receipt. Suitable applications will then be forwarded within the department responsible for the respective open position. A decision will be made there on the further procedure. In principle, only those persons within the company who need it to properly carry out our application procedure have access to your data.
In the context of a balancing of interests to protect the legitimate interests of Art. 6 para. 1 sentence 1 letter e of RGPD, we process your data to protect our legitimate interests or those of third parties. In particular, we pursue the following legitimate interests:
- Ensuring IT security, in particular website security;
- Advertising or market and opinion research, unless you have objected to the use of your data;
- Assertion of legal claims and defense in the event of legal disputes.
INFORMATION ON YOUR RIGHT TO OBJECT PURSUANT TO ART. 21 RGPD
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you, which is based on Art. 6 para. 1 sentence 1 letter e of RGPD (data processing in the public interest) and Art. 6 para. 1 sentence 1 letter f of RGPD (data processing based on a balancing of interests). This also includes profiling in accordance with these provisions within the meaning of Art. 4 (4) RGPD.
If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or unless the processing serves the purpose of asserting, exercising, or defending legal claims.
In individual cases, we process your personal data for direct marketing purposes. You have the right to object at any time to the processing of personal data concerning you for such marketing. This also applies to profiling to the extent that it is related to such direct marketing. If you object to processing for direct marketing purposes, we will no longer process your personal data for such purposes.
Objections do not have to be in any particular form and are free of charge other than the basic transmission costs. If possible, any objections should be addressed to the address or e-mail address provided above.
The above-mentioned notifications and measures requested by you will be provided to you free of charge in accordance with Art. 12 (5) RGPD.
You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates the RGPD, without prejudice to any other administrative or judicial remedy.
To what extent do you use automated individual decision-making, including profiling?
In the context of accessing our website or in the context of contacting us by form or e-mail, we do not use fully automated decision-making in accordance with Art. 22 RGPD. If we use these procedures in individual cases, we will inform you separately if required by law. We do not automatically process your data for the purpose of evaluating certain personal aspects (profiling).
Am I obliged to provide my data?
You must provide the personal data that is necessary for the use of our website for technical or IT security reasons. If you do not provide this data, you will not be able to use our website.
When contacting us via the form or by e-mail, you only need to provide the personal data that is necessary to process your request. Otherwise, we will not be able to process your request.
SENDING AN ESTIMATE BY E-MAIL
With the following instructions, we inform you about the content of our cost estimate by e-mail, WhatsApp, Viber or Telegram, as well as about the statistical evaluation procedure and your rights of objection.
By clicking on the “Request” button, you can receive information about treatment in our partner clinics. By entering your first name, last name, e-mail address, telephone number, type of treatment, date of treatment in the form and by checking the consent form, you agree to the processing of health-related data in the context of the procedure described below.
After submitting your consent or form, we will send you an appointment offer for a personal initial consultation with our medical experts by email. During our free consultations and/or by email, we will answer your questions about treatment methods, doctors, clinic locations and prices, and help you choose the right healthcare provider for you.
The statistical surveys and analyses as well as the recording of the registration process are carried out on the basis of our legitimate interests in accordance with Art. 6 para. 1 sentence 1 letter e of RGPD. Our interest lies in the use of a user-friendly website that meets our business interests and the expectations of the users.
Cancellation/revocation of consent. You can unsubscribe from receiving our emails at any time, i.e. revoke your consent. You will find the unsubscribe link at the bottom of each email with promotional content. If users have only subscribed to receive emails without using the referral service and have cancelled this subscription, their personal data will be deleted.
INTERMEDIATION IN OUR PARTNERSHIP CLINICS
At your request, we will take care of the entire organization of the initial consultation in the clinic of your choice. When you make an appointment, your basic data (address and contact details) as well as the medical data necessary for the initial consultation, such as the desired treatment methods and the date of the appointment, are transmitted to the attending physician.